The company said the contract is designed to provide an integrated, end-to-end service that will help Honda improve efficiency, reduce costs, standardize processes in its European operations and ultimately put it on track. a “zero contact” vision.
The latest contract extends an existing ten-year relationship between IBM Global Business Services and Honda for procurement operations for non-direct services. Under the agreement, IBM plans to manage the Source-to-Pay, Record-to-Report and Order-to-Cash processes at Honda.
“We’re teaming up with these three critical workflows to really drive the next generation of working methods, to create an environment where we get lights off, non-contact processing and use a rich source of data,” said Jonathan Wright. , Associate Global Director, Finance and Supply Chain Transformation at IBM.
Wright told Automotive Logistics that with Honda and the automotive industry in general, the case for change is important as the industry turns to manufacturing connected, autonomous, shared and electrified (Case) vehicles.
“Case is a central part of change in the automotive industry, and the back office functions are getting really important,” Wright continued. “It is extremely important that we allow Honda to focus on higher value-added activities and that within this back-office function we actually use the data to turn it into an asset that adds value. to the Honda. ”
IBM is in the process of creating a single help desk with an integrated view of the entire finance and purchasing function that it believes would be more efficient and improve customer service.
“We look forward to bringing our business process experience, technology and transformation methodologies to help Honda Motor Europe move even closer to its zero contact ambitions,” said Dave Miller, IBM Managing Director for Honda Global Account. .
“We plan to bring people, processes and solutions together in intelligent workflows through an optimized managed services approach that can enable Honda Motor Europe to improve its finance and purchasing operations and become the partner. of choice from its network of dealers and suppliers. ”
Stay tuned for the full interview with Jonathan Wright